Warranty Information
If your bike develops a fault after a period of time which isn't a maintenance issue then we may need to rectify the fault by placing a warranty claim with the relevant part's manufacturer/agent. Our manufacturer's provide very robust and long warranties and we will always handled your claim as a quickly as possible.
All our bikes come with manufacturer's warranty which cover manufacturing defects and defective materials (information specific to each manufacturer is listed below). In general, componentry, pivots, rear shocks and suspension forks are covered by a 1 year warranty (sometimes longer) from their respective manufacturer. In general, paint and decals are covered for 1 year only. All warranties are subject to the bicycle being used for the designed use and the manufacturer's specified maintenance being followed.
Warranties for component parts of the bicycle will be handled as warranty claims with their relevant manufacturer, these are typically one to two years long from the date of purchase.
Warranties do not cover wear & tear, accident damage, damage caused by pressure washing, damage caused by aggressive cleaning agents, damage caused by neglect of service or damage caused through incorrect use.
Warranties do not cover labour costs, shipping costs or any incurred taxes and duties. However, we will not charge you for labour costs when we handle your warranty claim in our own workshop.
We recommend that you read all manuals supplied with your bicycle and read the advice provided in our maintenance section.
Should your bike's frame need replacing under warranty it may not always be possible to replace the frame with one of the exact colour and year. If this is the case, your frame would be replaced with the nearest colour match available and with a frame of the same year or later. In the event the frame you originally purchased is no longer manufactured and cannot be replaced with a frame of the same design you will offered a functionally similar, more modern, equivalent.
In the event of a warranty frame replacement, it is normal that some components such as press fit bottom brackets and cables will need replacing as these cannot be reinstalled. These are not covered by the manufacturer's warranty. Similarly, if your frame is replaced with a more modern equivalent there may be some incompatibilities with your existing components. These are not covered by the manufacturer's warranty. However, we will always endeavour to find fair and economical solutions in these situations.
Some parts will wear out within 1 year if used in extreme conditions, or used extensively, even if they are maintaned correctly. This is considered wear and tear and would not be covered by warranty.
We recommend to maintain your bike's warranty you pay particular attention to the manufacturer's cleaning recomendations in the bike's manual. We see a large number of bikes where parts have been degraded by detergents and pressure washing. We recommend a chain cleaner for degreaing the chain and a bucket of weak soap solution and sponge for cleaining the rest of the bike.
Please read our maintenance section for tips on preserving your warranty.
If you should ever need to start a warranty claim, please contact us for advice on how to proceed. Many manufacturer's offer a warranty registration scheme, you do not need to participate in this to maintain your warranty, simply keep your proof of purchase.
Bikes purchased from our Scratch and Dent list (SAD) have full manufactuer's warranties except for faults related to the defect highlighted at the time of sale.
Giant & Liv Warranty Information
Lifetime warranty on frames (except on models intended for downhill purposes)
Rigid Forks- Ten Years
Frames on models intended for downhill purpose - 3 Years
Paint finish and decals - 1 Year
Giant own brand compoents - 2 years
Electronic E-bike components - 2 years
E-bike Battery - 2 years (or 600 charges if sooner)
Pedals, grips, bar tape, saddle - 1 year
Registration and Second Owner Warranty
Starting November 1st, 2022, bicycles registered with Giant via their website within 90 days from purchase will receive the additional benefit of a second owner warranty. For second owners to be eligible for their Second Owner Warranty, Giant will require the original receipt, a copy of the bike registration confirmation email and a bill of sale from the original owner. Details of the second owner warranty differ from the first owner warranty and can be found on Giant's website.
Giant & Liv warranties are subject to the following weight limits (including luggage):
Road: 129Kg
XC, Marathon, Hardtail: 138kg
All Mountain: 138Kg
Cyclo cross: 136Kg
Detailed Giant Warranty Information
Cannondale Warranty Information
Lifetime - Frames, excluding the following categories;Gravity, Freeride, Downhill, Dirt Jump.
Five years - Swing Arms, Chainstays, Seatstays, and Shock Links of Full Suspension Frames.
One year - Cannondale Branded Components. Paint and Decals (Fading due to UV exposure excluded).
Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks- The fork structure is covered under the frame warranty. The internal components are covered as Cannondale Branded Components.
Cannondale Warranties are subject to rider weight limits (including luggage):
SuperSix, EVO, Synapse, CAAD - 125kg.
Cyclocross, touring, badboy -
XC Hardtails & Full suspension - 136kg,
All Mountain (Jekyll) - 136kg
Detailed Warranty Information and Terms on Cannondale website
Trek Warranty Information
** Updated August 2019 **
This policy covers:
All Trek model year 2020 and newer bicycles
Bontrager Parts and accessories purchased after August 1, 2019
Lifetime - Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner. Bontrager wheels with carbon rims
2 Years - Apparel, Parts and accessories, Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components, Bontrager wheels with alloy rims, Paint and decals.
Subsequent Ownership - Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period. Original purchase must be registered with Trek.
**Prior to August 2019**
For Trek Bikes purchased 2012 - Model year 2019 and Bontrager Parts and accessories purchased before August 1, 2019
Lifetime - Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash, and Ticket model frames, and the swing arms on all full suspension bicycles)
5 years - Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash model frames)
3 years - Session (aluminum), Scratch, Slash and Ticket model frames and swing arms
2 years - Session (carbon) model frames and swing arms
1 year - Paint and decals
**End - Prior**
Detailed Warranty Information and Terms on TrekBikes.com
Project One custom painted models will be replaced with stock colour models.
Rider weight limit of 125Kg:
Road bikes with drop type handlebar
Triathlon, time trial or Speed Concept bicycle
Cruisers with large 26" tires and swept-back handlebar, Bicycles that fold.
Rider weight limit of 136Kg:
Hybrid bicycles with 700c wheels, tires larger than 28c, and flat handlebars
City bicycles: hybrids with special equipment, cyclocross bicycles: with drop type handlebars, knobby 700c tires, and cantilever or disc brakes
Mountain bikes of all types including: standard, race, cross-country, heavy-duty, trail, all-mountain, freeride, and jumping bikes of both the hardtail and full suspension variety.
Scott Warranty Information
3 year warranty on frames extended to 5 years with proof of service, 2 years warranty on rigid forks. 2 year warranty on Gambler, Voltage Fr and Volt-X models.
Scott warranties are subject to a maximum rider weight of 110kg.
Detailed warranty information and terms on Scott-Sports.com
Cadex Warranty Information
Lifetime warranty on frame
Forks- Ten Years
Handlebars and Seatpost - 2 Years
Paint finish and decals - 1 Year
Ex Team Bike Warranty Information
1 year warranty on frames against material failiure and manufacturing defect (excludes paintwork), 6 months on parts unless otherwise stated.