Christmas Deliveries

Our last order dates for delivery before Christmas are:

Parts, Clothing and Accessories: 1pm Friday 20th December, please select the Express Delivery option.

Bicycles: We anticipate any orders placed before 1pm Thurday 19th December to be delivered before Christmas Day. This is for bicycles showing as In Stock and for delivery to mainland UK.

We will continue to despatch orders up until Christmas Eve (Monday 23rd for bikes and large items). We will then resume shipping orders on Friday the 20th December. Please note that for delivery expectations, Christmas Eve and New Year's Eve should not be considered as working days.

Shipping Destinations

We ship to the United Kingdom, Channel Islands and BFPO addresses.

21/6/21: We have withdrawn our international shipping services. This is due to a combination of factors including a change of VAT rules within the EU (our largest overseas market), increased delays in shipping services and an increase in customs delays. We apologise that we can no longer provide this service for our overseas customers.

Shipping Restrictions

Bikes - Delivery to UK and Channel Islands only
eBikes - Delivery to UK only

Trek Bicycles - Madone SLR, Speed Concept, Farley, Stache and Project One - in store collection only.
Giant Bicycles: Advanced SL Road Bikes (Non Sale) - in store collection only.

BFPO addresses - shipping limited to non-bulky orders under 2kg which can be shipped by Royal Mail.

UK Shipping Services

UK Standard Shipping Service (Free over £20)

We offer a free shipping service to all UK, CI and IOM locations on orders worth £20 or over. This free service is restricted to non bulky items under 2kg for a limited number of addresses where our shipping partners incur additional delivery costs.

We aim to despatch all orders placed before 1pm the same working day (97% of orders achieve this target), we use Royal Mail First Class post or TNT Courier. Please allow up to 5 working days for your goods to arrive.

All bicycles are processed through our workshop as priority items. After workshop processing they are shipped on an express courier. After completion in the workshop, delivery is normally the next working day (except NI, CI, IOM and Highlands*) . Delivery of your bicycle can be expected between 9am and 6pm. If you are not likely to be at home to receive your goods we recommend using an alternative delivery address (not avaibale with Paypal, Finance or Cyclescheme) or consider visiting the store. For guidance on bicycle delivery lead times, please see estimated delivery times on the respective bicycle's web page.

*Bicycle delivery to NI, CI, IOM and Highland locations may take an additional few days. This is due to the additional logistical processes involved in delivery to these locations such as customs handling, ferry crossings, third party final delivery and extra distance.

UK Express Delivery Service

** Coronavirus update - Due to the disruption caused by the Coronavirus pandemic our shipping service providers are no longer guaranteeing express deliveries for the next working day. These deliveries will still be treated as a priority and in most cases be delivered on time. However, we will be unable to offer refunds for delays to orders shipped on these services**

**Please note this service may be affected by Royal Mail strike action**

Order before 1pm on any working day and receive your goods the subsequent working day. Orders placed after 1pm will be shipped the next working day for delivery on the subsequent working day. We use either Royal Mail Special delivery or TNT Courier for this service.

Working days are Monday to Friday, excluding bank holidays, national holidays, Christmas Eve and New Year's Eve.

Not available with bicycles: All bicycles are processed through our workshop as priority items. After workshop processing, bicycles are shipped on an express courier. For guidance on bicycle delivery times, please see estimated delivery times on the respective bicycle's web page

See UK Shipping Service for location restrictions.

International Shipping Services

21/6/21: We have withdrawn our international shipping services. This is due to a combination of factors including a change of VAT rules within the EU (our largest market), increased delays in shipping services and an increase in customs delays. We apologise that we can no longer provide this service for our overseas customers.

Tracking

You can view your order progress my logging into your account or by clicking Recent Orders and entering your order number and postcode.

Not all orders have tracking numbers, if your order is trackable details will be available here.

If you have received a TNT tracking number by email you will not be able to view it until approximately 7pm that evening when it is scanned at our local collection depot. You may also see an older delivery with the same tracking number. This is because TNT reuse their tracking numbers which can lead to a little confusion!

Signing For your Delivery

Any goods of reasonable value will be shipped by a signed for Royal Mail service or Courier. Please provide a delivery address where you will be available to sign for the delivery.

If the Royal Mail or Courier try to deliver when you are out, they should leave a calling card showing a number you can call to rearrange delivery. Alternatively, they may leave your goods with a direct neighbour, this will be noted on your calling card.

If you do not think you will be in to sign for your goods, you can select an alternative delivery address to your payment address by checking the box on the first checkout page. Note - Bike purchases paid for by finance can only be delivered to the address used to apply for finance.

Shipping to an Alternative Address

You can select an alternative delivery address to your invoice address by checking the box on the first checkout page (with the exception of Finance and Cyclescheme purchases).

Shipping to the Channel Islands

Channel Island customers will have VAT removed from your order at the checkout.

VAT is shown as a seperate line in your shopping cart this will be shown as a deduction when you select a relevant destination in the first page of checkout.

The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.

When you import goods into the Channel Islands you may be liable for VAT and handling charges. We recommend checking with your local customs office before importing.

If you are receiving free items under our Podium Point scheme please note that these will be declared as a "Free Gift" with a nominal value of 50% of their normal price shown on the invoice. A corresponding discount will be shown on the invoice to maintain the correct order totals.

Shipping to BFPO Addresses

We offer shipping to BFPO addresses. VAT will be removed at checkout. The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.

Please note, due to size restrictions, we cannot ship bicycles, wheels or other bulky items to BFPO addresses. Orders are restricted to 2kg to allow shipping by Royal Mail.

VAT 407 Refunds

The UK's Retail for Export scheme ceased on 31/12/20

We are no longer able to issue VAT407 forms.